By accessing or using the Is It Me? network monitoring platform ("the Service"), operated by One IT Consulting ("we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.
These Terms constitute a legally binding agreement between you and One IT Consulting in accordance with the laws of the Republic of South Africa.
Is It Me? is a network monitoring platform that provides real-time visibility into internet, VPN, and business network connectivity. The Service includes:
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.
You are responsible for notifying us immediately of any unauthorized use of your account or any other security breach. We will not be liable for any loss or damage arising from your failure to comply with this obligation.
The Service supports multiple tenants. We employ logical separation of tenant data. However, we do not guarantee absolute isolation and recommend that tenants with stringent compliance requirements opt for isolated VM deployments.
You agree not to:
We offer multiple subscription plans as described on our pricing page. Plan features, agent limits, and support levels vary by plan. We reserve the right to modify pricing with at least 30 days' written notice to existing subscribers.
Subscriptions are billed monthly or annually in South African Rand (ZAR), depending on your selected plan. Payment is due in advance.
All fees are exclusive of Value Added Tax (VAT) at the prevailing South African rate (currently 15%), which will be added to your invoice where applicable.
If payment fails, we will notify you and attempt payment again. If payment remains unsuccessful after 7 days, your Service may be suspended until payment is received.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No further charges will be made.
We may suspend or terminate your account for violation of these Terms, with notice where practicable. Refunds for terminated accounts due to violation are at our sole discretion.
Our handling of your data is governed by our Privacy Policy, which complies with the Protection of Personal Information Act, 2013 (POPIA). By using the Service, you consent to the data practices described in our Privacy Policy.
You retain all ownership of your monitoring data. We do not sell your data to third parties.
We strive to maintain 99.5% uptime for the Service, excluding scheduled maintenance. Our full Service Level Agreement is available here. We are not liable for downtime caused by:
The Service, including its software, design, logos, and content, is the intellectual property of One IT Consulting and is protected by South African copyright and trademark laws. You may not copy, modify, or distribute our intellectual property without written consent.
Monitoring data collected by agents on your devices remains your property. You grant us a license to process this data solely for providing the Service to you.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or that monitoring data will be accurate or complete. Network monitoring is inherently subject to network conditions beyond our control.
To the maximum extent permitted by South African law, One IT Consulting shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use the Service.
Our total liability for any claim arising from these Terms shall not exceed the amount you paid for the Service in the 3 months preceding the claim.
You agree to indemnify and hold harmless One IT Consulting, its directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.
Either party may terminate this agreement at any time. Upon termination:
We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of South Africa, with jurisdiction in the province where One IT Consulting is registered, unless otherwise required by mandatory consumer protection laws.
One IT Consulting
Email: legal@isitme.co.za
For POPIA-related queries: popia@isitme.co.za
Information Officer: To be designated as required by POPIA